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Image is an issue when a customer has never met you

Image is an issue when a customer has never met you Take all the chances you have to exceed expectations and build your reputation. If you need to call a customer for any reason – for example for security purposes, if the credit card and delivery addresses are different – take the opportunity to offer something extra such as a free gift-wrap service. This helps protect you without offending the customer.  

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Created On  18 May 2012 10:00  -  Permalink


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