How do I send you a screenshot?

Because it can be difficult to explain to technical support the problems you're having while working on your site, we advise taking screen shots to illustrate your enquiries.
 In Windows Vista and Windows 7

Windows Vista and Windows 7 features the "Snipping Tool" for capturing screen shots with several options:

Go to:
  • Start menu > All Programs > Accessories > Snipping Tool
  • Or type Snipping Tool in the Start menu search bar.
Outil capture

Click the open drop-down icon (the little downward pointing arrow) next to "New" and select one of the capture modes offered:
  • Free-form Snip.  Draw an irregular line, such as a circle or a triangle, around an object.
  • Rectangular Snip.  Draw a precise line by dragging the cursor around an object to form a rectangle.
  • Window Snip.  Select a window, such as a browser window or dialog box, that you want to capture.
  • Full-screen Snip.  Capture the entire screen when you select this type of snip.
We advise using the "Window Snip" mode for your corresponace with technical support.

Then click on the window you want to capture. A preview window opens. Click on the floppy disk icon to save.

Select either the GIF or JPG format, give the file a name and browse to the folder on your hard drive where you want to store the image.
 In Windows XP

Windows XP doesn't offer a screen capture tool as such.

It can be done by pressing the "Print Screen" key on your keyboard which will stock the entire screen contents in Windows' clipboard memory. You can then paste it into a program like "Paint" (in Windows start menu \ accessories folder) and save it as a GIF or JPG file to your hard drive.

However, if you want something like the "Snippet Tool" you can always install the "Gadwin PrintScreen" freeware which offers lots of capture features. You can download it here:

Once you've installed the software, it will be run every time Windows starts up and, by default, will react to the "Prt Scr" key.

Before using it the first time, it's a good idea to open the program and make a few settings. Either click on the icon in the notification area of the taskbar (on the right) or else run the "PrintScreen" program in the "Gadwin Systems" folder in the start menu.

Choose "Current Window" in the "Source" tab

Click image to zoom

and "Type of Image: Gif Image" in the "Image" tab. Confirm with [OK]

Click image to zoom

To capture a page from your site, make sure the window is in focus (active) and press the "Prt Scr" key.

Check the image captured to be sure it's what you need, then click the [Continue Output] button to save the image to your hard drive.
 Sous Mac OS X

Mac OS X offers a simple and effective capture tool. that stores screen grabs as PNG files on the desktop. The tool is controlled by keyboard shortcuts:
  • To capture the entire screen, press ⌘ + Shift + 3
  • To capture a part of the screen, press ⌘ + Shift + 4, then select the area to be captured with the mouse pointer. To cancel, press "Esc".
  • To capture a window, the menu bar, the Dock or any other zone, press ⌘ + Shift + 4, then space, then click the window (or other element) to capture. To cancel, press "Esc".
We advise using the 3rd option (capture a window) for your corresponace with technical support.

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